Please note that we generally ship through the US Postal Service, which then transfers the package to Canada Post to be processed through customs. We are unable to track the package once it leaves the USPS. Please be advised that your order may be subject to import duties and taxes, which are levied once the shipment reaches Canada and you will be responsible for paying all additional charges for customs clearance. You can contact your local customs office for further information. Please note that international shipments may be opened and inspected by customs authorities.
Turbella accepts returns and exchanges of unused items with attached tags within 14 days of purchase. We want you to be thrilled, so if there's anything we can do, drop us a line to Hello@Turbella.net. Together we'll figure out how to increase your thrill factor.
Get in touch on the Contact page or at Hello@Turbella.net and you’ll hear back from us within two business days.